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Common questions about Cash Passport

  • How does the Multi-Currency Cash Passport work?

    You can pay for goods and services online and in store, wherever MasterCard is accepted.

    You load your travel money onto it in advance in up to 10 different currencies, and then use it in millions of ATMs displaying the MasterCard® Acceptance Mark to access your money quickly and safely.

  • How quickly can I receive my Multi-Currency Cash Passport?

    Within 5 working days of receiving your payment.

    Completing an online application for your Multi-Currency Cash Passport takes around 3 minutes. You are then required to make payment via BPAY or POLi to complete your order. Your Cash Passport can be home delivered (takes up to five business days) or picked up in-branch. When your card is dispatched or ready for pick up, we will email you to let you know.

  • Can I use my Multi-Currency Cash Passport to buy online?

    Yes

    You can use your Multi-currency Cash Passport to shop online (within the limits and restrictions of your card) at any merchant that accepts MasterCard. By using a Multi-currency Cash Passport loaded with the currency that the online site trades in, you know exactly what your purchase will cost and won't be stung by unknown exchange rates, as may happen if you used your domestic credit or debit card. Cash Passport may not be used for money transfers or for accessing or purchasing goods from adult or gambling internet sites and must not be used for any unlawful activity. You must comply with all laws and regulations (including any foreign exchange controls) in respect of the Card in the country of purchase and/or use.

  • What currencies can I load onto my card?

    You can load up to 10 currencies on your card.

    The Multi-currency Cash Passport can be loaded up to 10 currencies, including AUD, USD, EUR, GBP, NZD, THB, CAD, HKD, JPY, SGD. You can transfer money between Currencies at your convenience, 24 hours a day, 7 days a week via 'My Account'.

  • Will all shops accept the Multi-Currency Cash Passport?

    You will be able to use your card anywhere MasterCard is accepted.

    Your Multi-Currency Cash Passport should not be declined in any shops that accept MasterCard unless you have an insufficient balance or that particular store does not accept prepaid cards at their own personal choice. Please note that some restaurants and car hire companies require your card to have an available balance greater than the purchase amount before they will authorise payment.

  • Are there any countries this card won’t work in?

    Yes, details below.

    It is currently not possible to use your Cash Passport in a number of countries. If you attempt to withdraw cash from an ATM or use your Card at merchants in any of these countries, your request will be declined.

    The countries and geographical regions currently affected by sanctions are: Iran, North Korea, Sudan, Syria and Crimea.

  • Can I use my Cash Passport on a Cruise Ship?

    Yes, but you have options

    It is not recommended that you use your Cash Passport as security bond onboard a cruise ship (or similar). Cruise ship companies will 'pre-authorize' an amount on your card to cover any incidentals, similar to some hotels. These pre-authorized funds cannot be used whilst onboard or until such a time those funds are released by the cruise company, sometimes for up to 30 days after the cruise has finished. It is suggested that you use a credit card to cover any such pre-authorized amounts and Cash Passport can be used at ATM's or at merchants onboard.

  • What are Dynamic Currency Conversion payments?

    Dynamic currency conversion, often referred to as DCC

    Dynamic Currency Conversion (DCC) is an optional service that is sometimes offered by foreign retailers and ATM operators, giving cardholders the choice of paying in either the currency of the country they are visiting or their own domestic currency. If you make a purchase or ATM withdrawal in a country where the local currency is the same as a currency on your Multi-currency Cash Passport (e.g. using your US Dollar funds in the USA) and you opt in to a DCC service, this may result in a foreign exchange transaction at additional cost to you as the card will seek to transact in Australian dollars. If you have funds loaded onto your Multi-currency Cash Passport in the currency of the country you are in, you should NOT opt in to DCC.